Terms and Conditions
1. Agreement to Terms
These Terms and Conditions govern your use of the starliteblinds.com website and any services provided by Starlite Blinds & Shutters, LLC ("Starlite," "we," "us," or "our"), a family-owned window treatment company based in The Woodlands, Texas. By visiting this website, requesting a consultation, or purchasing products or services from us, you agree to these Terms. If you don't agree, please don't use the site or our services.
2. Our Services
Starlite sells, measures, and installs custom window treatments — including exterior roller shades, plantation shutters, and the rest of our product catalog — for residential and light commercial clients across The Woodlands, Houston, Katy, Cypress, Spring, Conroe, Tomball, Magnolia, Humble, Willis, Porter, and surrounding Greater Houston communities. Héctor and Arturo Garza personally handle every in-home consultation and measurement. Installation is carried out by our trusted crew of professional installers, whom we've worked with for years and hold to our own standards.
3. Consultations, Quotes & Measurements
In-home consultations are free and come with no obligation to purchase. Quotes are based on the measurements we take in person; pricing may change if the scope of a project changes after the initial visit (for example, a different fabric, size, or motorization option than originally discussed).
4. Orders, Pricing & Payment
Once you approve a quote, we'll schedule your order for fabrication and installation. Pricing is quoted in U.S. dollars and is valid for the period stated on your quote. We accept standard payment methods. If you choose to pay using a third-party financing or buy-now-pay-later service, that arrangement is strictly between you and that provider — Starlite is not a party to it and does not control or guarantee its approval decision, terms, or interest rate.
5. Installation
We'll schedule installation at a time that works for you and confirm the appointment in advance. Every installer on our crew follows our own house standards, including removing shoes at the door and leaving the work area vacuumed and clean before they leave. Installation timelines depend on product lead times and are provided as estimates, not guarantees.
6. Warranty
Products are covered by the applicable manufacturer's warranty. Coverage, exclusions, and term lengths vary by product, component, and manufacturer and will be identified with your order. Starlite helps customers document and handle eligible claims.
7. Cancellations & Changes
Because most of our products are custom-made to your exact measurements, orders generally cannot be cancelled or changed once fabrication has begun. If you need to cancel or change an order before that point, contact us as soon as possible at 832-472-6613 or support@starliteblinds.com.
8. Text Messages (SMS)
If you check the optional SMS-consent box on a Starlite form, you agree that Starlite may text the number you provide about your consultation, quote, installation and occasional Starlite offers. Message frequency varies, and message and data rates may apply. Consent is not required to get a quote or make a purchase. Reply STOP to opt out or HELP for help. Stopping texts does not cancel an appointment or order; please contact us by phone or email for help with an active project.
9. Website Use & Intellectual Property
The content on this website — including text, photos, and video of our real installed projects — belongs to Starlite Blinds & Shutters, LLC unless otherwise noted, and may not be copied or reused without our permission. You're welcome to browse and share links to our site for personal, non-commercial use.
10. Starlite OS and Connected Business Services
Starlite OS is Starlite's private operating system for managing consultations, projects and customer service. It is not a public customer portal. If Starlite authorizes you to use Starlite OS as a team member or contractor, Starlite gives you a limited, revocable, non-transferable right to use it only for Starlite work. You must keep your access credentials private, use only the information needed for your role, and promptly report suspected unauthorized access. Starlite may suspend or end this access when it is no longer needed.
Starlite OS may display records from connected business services, including QuickBooks Online, after Starlite authorizes that connection. QuickBooks and other connected services remain subject to their own terms and privacy policies. The connection is used to review Starlite's sent estimates and invoices alongside the related project; it does not initiate customer payments through Starlite OS. An authorized Starlite administrator may disconnect the service connection at any time.
Authorized operators may capture and upload project photos to Starlite's designated Google Drive folder and link them to project records. Upload only material you are authorized to collect for Starlite work, select the correct project, and avoid unnecessary sensitive information. Uploading a photo does not authorize public or marketing use.
Camera and upload features depend on device permissions, connectivity and third-party services. Check the saved confirmation before treating a photo as stored. An unsaved preview can be lost when the browser tab closes or reloads. If an upload is interrupted, retry the same capture or use receipt recovery. Archiving a Vault entry does not delete the underlying Drive file. Contact Starlite for access or deletion requests; the connected Google account owner can revoke the connection in Google Account settings.
11. Limitation of Liability
To the extent permitted by law, Starlite is not liable for indirect, incidental, or consequential damages arising from your use of this website or our services. Nothing in these Terms limits any warranty or right you have under Texas law that cannot be waived by agreement.
12. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
13. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page will reflect the most recent revision.
14. Contact Us
Questions about these Terms? Reach us at 832-472-6613 or support@starliteblinds.com. We respond within 24 hours.